+ Can I change my own oil?
No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.
+ What is a professional service facility?
Any service facility that has a license to do business. The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.
+ Do I have to use an ASE certified facility?
No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.
+ What if I am traveling out of town and need to have a maintenance service performed while I am traveling?
You may call us at 800-810-8458 and PRE-AUTHORIZE any service facility that will be performing the maintenance while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.
+ How does the Warranty Forever® administrator know when I have customary maintenance performed?
You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle’s odometer miles.
+ What if I am traveling out of town and have a breakdown that would be covered under my Warranty Forever® agreement?
Although you are required to have all repairs performed at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 800-810- 8458 or you may contact your selling dealer’s service department for details. Remember, repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.
+ How can I be certain that a pre-authorization for service has been granted?
At the end of your pre-authorization call, you will receive a unique pre-authorization code. We suggest that you retain this code for your records.
+ Why do I need to pre-authorize each scheduled maintenance when not returning to my selling dealer?
The reason we require you to call prior to having your maintenance performed, is to assist you in your dealer’s absence. We will guide you and ensure that you have all the required customary maintenance completed on your vehicle, so you do not void your Warranty Forever® agreement.
+ What if my vehicle is equipped with an oil change light/indicator reminder system?
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever® agreement. If you have any further questions, please contact a claims specialist at 800-810-8458.
+ Why do I have to do all recommended services?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.